Frequently asked questions

What payment methods do you accept?

 We accept Visa, Mastercard, Afterpay, PayPal and Shop Pay. We do not offer Amex at this time — apologies for any inconvenience. Click here for Afterpay Terms of Service.

 We accept Visa, Mastercard, Afterpay, PayPal and Shop Pay. We do not offer Amex at this time — apologies for any inconvenience. Click here for Afterpay Terms of Service.

What currency are your prices in?

All our prices on our website are listed in Australian dollars (AUD). Click the the currency button top right hand corner of the homepage  to change to you respective currency.

All our prices on our website are listed in Australian dollars (AUD). Click the the currency button top right hand corner of the homepage  to change to you respective currency.

Where are you located?

Arlow HQ is located in Queensland, Australia. We are an online store and do not have any physical storefronts at this stage. Please contact us if you have any sizing or styling questions.

Arlow HQ is located in Queensland, Australia. We are an online store and do not have any physical storefronts at this stage. Please contact us if you have any sizing or styling questions.

Do you offer pre-order?

We don't offer pre-orders at this stage. However, if a style or size is sold out, you can sign up to be notified when it's back in stock directly from the product page — we'll email you as soon as it's available!

We don't offer pre-orders at this stage. However, if a style or size is sold out, you can sign up to be notified when it's back in stock directly from the product page — we'll email you as soon as it's available!

What sizing are your items in?

As an Australian boutique, all products are labelled in Australian sizing. Each product page includes a size guide and garment measurements to help you find your best fit. We also include model sizing in product descriptions where possible. Please note that as we stock items from a variety of suppliers, there may be slight variations in fit. If you're still unsure, email our customer care team — we're happy to help! Do you have a sizing chart? Click here to view our sizing chart for conversion guidance.

As an Australian boutique, all products are labelled in Australian sizing. Each product page includes a size guide and garment measurements to help you find your best fit. We also include model sizing in product descriptions where possible. Please note that as we stock items from a variety of suppliers, there may be slight variations in fit. If you're still unsure, email our customer care team — we're happy to help! Do you have a sizing chart? Click here to view our sizing chart for conversion guidance.

What is your returns policy?

We want you to love your Arlow purchase! For full details on change of mind returns, faulty items, store credit and how to lodge a return, please visit our Returns Made Simple page.

We want you to love your Arlow purchase! For full details on change of mind returns, faulty items, store credit and how to lodge a return, please visit our Returns Made Simple page.

Can I change my size or cancel my order after it has been placed?

Please contact us as soon as possible — our team works quickly to pack and dispatch orders. Email customercare@arlowboutique.com with your order number and 'order change' in the subject line within 3 hours of placing your order. We'll do our best to accommodate your request, however we cannot guarantee changes will apply and we cannot swap items to a different style.

Please contact us as soon as possible — our team works quickly to pack and dispatch orders. Email customercare@arlowboutique.com with your order number and 'order change' in the subject line within 3 hours of placing your order. We'll do our best to accommodate your request, however we cannot guarantee changes will apply and we cannot swap items to a different style.

I accidentally entered the incorrect shipping address can you change it for me?

We do our best to process and ship orders as soon as possible, regrettably we cannot always honour these changes or cancellations. Requests for address changes or order cancellations should be submitted within 3 hours from the time the order was placed. Please send your request to customercare@arlowboutique.com and be sure to include your order number and the keywords ‘order change’ in the subject line.

For address changes please include the new address in the body of the email. Please note, weekends, public holidays may impact our ability to attend to every request.

We do our best to process and ship orders as soon as possible, regrettably we cannot always honour these changes or cancellations. Requests for address changes or order cancellations should be submitted within 3 hours from the time the order was placed. Please send your request to customercare@arlowboutique.com and be sure to include your order number and the keywords ‘order change’ in the subject line.

For address changes please include the new address in the body of the email. Please note, weekends, public holidays may impact our ability to attend to every request.

What happens if I am missing an item in my order?

As soon as you notice a missing item, please contact us at customercare@arlowboutique.com with your order number. Once confirmed, we'll organise to ship the missing item to you straight away.

As soon as you notice a missing item, please contact us at customercare@arlowboutique.com with your order number. Once confirmed, we'll organise to ship the missing item to you straight away.

I still haven’t received my order - What should I do?

Please check your tracking information sent to you via email and refer to our Shipping page for estimated delivery timeframes. If your order has significantly exceeded the estimated timeframe, please email us and we'll investigate further.

Please check your tracking information sent to you via email and refer to our Shipping page for estimated delivery timeframes. If your order has significantly exceeded the estimated timeframe, please email us and we'll investigate further.

What if my parcel is lost or damaged in transit?

 Once parcels leave our warehouse, they are in the care of the carrier. Arlow Boutique is not legally responsible for lost or damaged goods in transit. Please retain all shipping details in case further investigation is required. For any queries, please email us.

 Once parcels leave our warehouse, they are in the care of the carrier. Arlow Boutique is not legally responsible for lost or damaged goods in transit. Please retain all shipping details in case further investigation is required. For any queries, please email us.

I didn't receive my order confirmation email — what should I do?

 Please check your junk or 'Promotions' folder first, as automated emails can sometimes be filtered there. If it's not there, please reach out via our contact form.

 Please check your junk or 'Promotions' folder first, as automated emails can sometimes be filtered there. If it's not there, please reach out via our contact form.