Frequently asked questions
What payment methods do you accept?
We accept Visa, Mastercard and Afterpay as valid payment methods on our website. We do not offer Amex at this time, apologies for any inconvenience.
Click HERE for Afterpay Terms of Services
What currency are your prices in?
All our prices on our website are listed in Australian dollars (AUD). Click the the currency button top right hand corner of the homepage to change to you respective currency.
Where are you located?
Arlow HQ is located in Sydney, Australia.
Do you have any storefronts where I can try clothes on?
We are an online store and do not have any physical storefronts at this stage. Please contact us if you have any sizing and styling questions.
Do you offer pre-order?
Unfortunately, at this stage we do not offer pre-order on our products.
What sizing are your items in?
As we are an Australian Boutique, our product will arrive to you labelled in Australian sizing. If you are still unsure about your size, please be sure to email our customer care team - we will do our best to ensure you find your perfect fit!
Click HERE to see our sizing chart if you require a sizing conversion.
Are your garments true to size?
We do our best to advise any sizing variations in the description of our product pages and provide our model sizing to help you choose your best fit. We also provide a size guide on our product page as a general reference. Please note that as we stock a variety of items from different suppliers, there may be slight variations in fit outside of our control. Sizing may also depend on style, material and fit.
Can I change my size or cancel my order after it has been placed?
Please contact us as soon as possible. Our team work very prompt to ensure your order is packed and shipped out as soon as possible, so we cannot guarantee your required changes will apply. We will do our best to try and accommodate your request. Kindly note that we cannot swap items to a different style.
I accidentally entered the incorrect shipping address can you change it for me?
We do our best to process and ship orders as soon as possible, regrettably we cannot always honour these changes or cancellations. Requests for address changes or order cancellations should be submitted within 3 hours from the time the order was placed. Please send your request to firstname.lastname@example.org and be sure to include your order number and the keywords ‘order change’ in the subject line.
For address changes please include the new address in the body of the email. Please note, weekends, public holidays may impact our ability to attend to every request.
What happens if I am missing an item in my order?
As soon as you realise you are missing an item, please contact us at email@example.com with your order number. Once we have this and can confirm it was missing, we will then organise to ship your missing item.
I still haven’t received my order - What should I do?
Please check your tracking information that was emailed to you and ensure you read through our shipping page to see the estimated timeframe for your destination prior to reaching out to us. If you have any troubles with delivery of your parcel or order has far exceeded the estimated delivery timeframe, please email us so we can further investigate.
What happens if my order goes missing?
Once parcels have left our warehouse via our carrier, they are then the property of the carrier. Arlow Boutique has no control over the parcel and is not legally responsible for lost or damaged goods. Please ensure shipping details are kept in case further investigations is required, for further queries or information please email us.
I did not receive a confirmation email?
Depending on your settings and host, your mail may have been directed to a junk or ‘Promotions’ folder. Please check here first before submitting a contact form.