Returns
Arlow Returns Policy
Returns Made Simple
At Arlow Boutique, we want you to love every piece you purchase.
If something isn't quite right, we're here to help with an easy returns process designed to help you shop with confidence.
By placing your order through our online store you are agreeing to the terms and conditions of our return policy.
This Returns Policy is provided in addition to your rights under Australian Consumer Law (ACL).
Please note that our returns policy applies to the cost of the item only. Original shipping fees are non-refundable.
Change of Mind Returns
We understand that when shopping online, sometimes a style, fit or colour may not be exactly what you expected.
We offer returns on eligible items within 21 days of dispatch so you can shop with confidence and enjoy your Arlow experience from start to finish.
To be eligible for return, items must be:
- Unworn, unwashed and in original condition
- Returned with all original tags attached
- Free from perfume, makeup, fake tan and deodorant marks
- Returned within 21 days of dispatch
Original shipping charges are non-refundable. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Free Shipping Orders
If your order qualified for free shipping and the entire order is returned, the original shipping cost of $11.95 will be deducted from your refund or store credit amount.
This deduction reflects the original shipping cost of your order.
Late Returns
Returns received outside the 21-day window are not eligible for a refund. At our discretion, late returns may be accepted for store credit only.
Refunds
Eligible full-priced items may be returned for a refund to the original payment method.
Please note: refunds are not available for purchases made using Afterpay. Approved change of mind returns on Afterpay orders are issued as store credit only — please refer to the Afterpay section below.
Please allow 3–7 business days for your refund to be processed once your return has been received and approved.
Store Credit
Eligible full-priced items may also be returned for store credit, issued as a gift card that:
- Is valid for 2 years from the date of issue
- Can be used across our entire online collection
- May be used on future purchases and new arrivals
Store credits are non-refundable.
Please allow 3–7 business days for your store credit to be issued once your return has been received and approved.
Exchanges
While we don't offer direct exchanges, you're welcome to return your item and use your refund or store credit to purchase a new size or style.
Promotional & Sale Purchases
Orders purchased during promotional sale periods or using discount codes, Bundle & Save offers, flash sales, storewide promotions or seasonal campaigns are eligible for store credit only.
Refunds are not available on these purchases.
Afterpay Orders
We love offering Afterpay as a flexible payment option so you can enjoy your favourite pieces now and pay over time.
As part of our returns policy, approved change of mind returns on Afterpay orders are issued as store credit only. This applies to all buy-now-pay-later purchases.
Your store credit gift card:
- Is valid for 2 years from the date of issue
- Can be used across our entire online collection
- May be redeemed at any time during the validity period
Store credits are non-refundable.
As Afterpay returns are issued as store credit, we encourage you to choose your payment method carefully at checkout.
What happens if I made my purchase using Afterpay or another payment plan program?
The standard returns procedure should be followed — we will issue you with store credit and your Afterpay payments will continue until completed as per the original purchase.
Sale & Clearance Items
Sale and clearance items are considered final sale and cannot be returned for refund or store credit unless faulty.
We encourage you to choose carefully when purchasing sale items, as these are final sale.
Accessories
Please note that the following items cannot be returned for hygiene reasons, unless faulty:
- Earrings
- Necklaces
- Bracelets
- Rings
- Hats
- Hair accessories
Faulty or Incorrect Items
We carefully inspect all items before dispatch.
If you believe your item is faulty, not as described, or you have received an incorrect item, please contact us as soon as possible at customercare@arlowboutique.com with:
- Your full name
- Your order number
- A description of the issue
- Clear photographs of the item
If your item is deemed faulty and we have been notified within 30 days of the purchase date, we will happily replace the item or offer a refund. Faults reported after 30 days may be considered wear and tear.
Faulty items are defined as manufacturing faults including broken zips, physically damaged buttons, open seams and faulty stitching. Please note that detached or loose buttons are not considered a fault.
All garments are delicate — please follow care instructions carefully. Damage caused by incorrect washing or care is not considered a fault and may make an item ineligible for return.
Any items returned without prior approval may be deemed ineligible and a store credit issued instead.
Nothing in this Returns Policy excludes, restricts or modifies your rights under Australian Consumer Law.
How To Return Your Order
CLICK HERE TO ACCESS CUSTOMER ACCOUNTS TO SUBMIT A RETURN
- Click the profile icon in the store's navigation, or go to the returns page, and then request a return.
-
Log in to your account:
- Enter your email address and click Continue.
- Open the email from our store and copy the six-digit verification code.
- Return to the online store and enter the code.
- Click the order you want to submit the return for.
- If your order has more than one item, select the items you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
Once approved, carefully package your item and send to:
Arlow Boutique
PO Box 1281
Mudgeeraba QLD 4213
Please ensure your return is sent within 10 business days of approval. Returns not received within this timeframe may not be accepted.
We recommend using tracked postage as we cannot be responsible for parcels lost in transit.
Return to Sender
Please do not return items using the "Return to Sender" method. All returns must be submitted through our returns portal and sent to our PO Box address.
If a parcel is returned to us via the "Return to Sender" method, a fee of $11.95 will be deducted from your refund or store credit to cover the cost incurred.
Shop With Confidence
Our goal is simple: to offer beautiful pieces you'll love wearing, with friendly service and an easy returns process.
Thank you for choosing Arlow. We're so glad you're here. 🤍